Purpose

The Rider’s Voice aims to amplify the stories, experiences, concerns, and interests of core bus riders for better transit in the Richmond region. The ultimate mission is to make it easier to get around everyday life using public transit.

how does it work?

Call (804) 286-0007 and leave a message, or fill out the online survey. Share your thoughts in general about the bus (What’s going right? What needs improvement?), or focus on the month’s special topic. The topic right now is GRTC’s Zero Fare policy and how it has affected you.

When we get your response, we will be in touch with you. We will have our eyes and ears out for the major themes that emerge across calls and surveys, and we will work with you to amplify and advocate around these key issues affecting our bus system.

To every extent possible, we will also help connect you to answers for any questions or concerns, whether from GRTC, the City, Henrico County, or Chesterfield County. If you have a specific customer service concern for GRTC, you can reach out to them directly at ridegrtc.com/need-help/contact-us/.

Recent Topics

Zero Fare

North South BRT

Coming Soon!

Better Bus Stops

Commuter Stories

Audiograms